Privacy Policy

Last Updated: October 26, 2026

Lab Automation Associates (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or requesting our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to website visitors.

By using our website, you acknowledge the information practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when contacting us or submitting a service request.

Contact and Service Request Information

When you submit a request through our website, we may collect:

  • Company name

  • Contact person’s name

  • Business or service address

  • Phone number

  • Email address

  • Equipment manufacturer

  • Equipment model number

  • Equipment serial number

  • Type of service requested

  • Description of equipment issues, errors, or service requirements

  • Any additional information you voluntarily provide

This information allows us to review your request, communicate with you, and coordinate laboratory equipment services.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically through website analytics, server logs, and related technologies.

This may include:

  • Internet Protocol (IP) address

  • Browser type and version

  • Device type and operating system

  • Pages visited

  • Date and time of visits

  • Approximate geographic location

  • Referring websites

  • Website interactions and navigation activity

  • Cookies and similar identifiers

This information helps us understand website usage, maintain website functionality, and improve the visitor experience.

2. How We Use Your Information

We use the information collected through our website for legitimate business purposes, including:

  • Responding to inquiries and service requests

  • Evaluating laboratory equipment service needs

  • Communicating with customers and prospective customers

  • Coordinating equipment repair, preventative maintenance, metrology, and technical consulting services

  • Maintaining business and service records

  • Monitoring website functionality and performance

  • Improving website content and usability

  • Protecting our website against security threats, fraud, and unauthorized activity

  • Complying with applicable legal obligations

We do not use information submitted through our service request form for unrelated marketing campaigns without an appropriate legal basis or authorization.

3. Google Analytics

Our website uses Google Analytics 4 (GA4), a website analytics service provided by Google LLC.

Google Analytics helps us understand how visitors interact with our website.

Information collected may include:

  • Website pages viewed

  • Time spent on pages

  • General geographic location

  • Device and browser information

  • Traffic sources

  • Website navigation and engagement activity

Google Analytics may use cookies and similar technologies to distinguish website visitors and measure website activity.

Google Analytics 4 does not log or store visitors’ IP addresses, although IP addresses may be processed during data collection.

We use this information to evaluate website performance and improve the website experience.

Google may process information according to its own privacy policies and applicable data protection terms.

Visitors can manage cookies through their browser settings and use Google’s available Analytics opt-out tools.

4. Google Search Console

Our website uses Google Search Console, a service provided by Google LLC.

Google Search Console helps us monitor the website’s technical performance and visibility in Google Search results.

Information available through Google Search Console may include:

  • Search queries associated with website appearances

  • Website impressions in Google Search

  • Clicks from Google Search results

  • Average search positions

  • Website indexing information

  • Technical website performance information

Google Search Console primarily provides aggregated website performance information rather than personally identifying individual visitors.

We use this information to monitor the website’s accessibility, indexing, and general performance in Google Search.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, security, and analytics.

Cookies are small files stored on your device that help websites recognize browser activity and remember certain information.

We may use the following categories of cookies:

Essential Cookies: Support basic website functionality, security, and operation.

Analytics Cookies: Help us understand how visitors use our website through services such as Google Analytics.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality or analytics measurement.

Where required by applicable law, we will obtain consent or provide applicable choices regarding nonessential cookies.

6. How We Share Information

We do not sell personal information submitted through our website.

We may share information with trusted third parties when reasonably necessary to operate our website or provide requested services.

These parties may include:

Website Hosting and Technology Providers: Companies that support website hosting, maintenance, security, backups, and technical operations.

Google LLC: Through Google Analytics and Google Search Console for website analytics and performance monitoring.

Email and Communication Providers: Services used to receive, process, store, or deliver service inquiries and related correspondence.

Service Personnel and Contractors: Authorized individuals assisting with laboratory equipment services when necessary to respond to or fulfill a customer request.

Legal or Regulatory Authorities: When disclosure is required by applicable law, legal process, or legitimate regulatory obligations.

We do not authorize our service providers to use personal information for unrelated purposes.

7. Service Request Form Information

Our website includes a service request form that allows customers to submit information about laboratory equipment requiring service.

Information submitted through this form is used to evaluate the request and coordinate appropriate follow-up.

Form submissions may be transmitted through email and retained within our website systems or authorized business records, depending on the website configuration.

We encourage customers to provide only information necessary to describe their equipment and service requirements.

Please do not submit passwords, payment card details, confidential patient information, protected health information, or other sensitive information through the service request form.

Submitting a service request does not automatically establish a service agreement or guarantee service availability.

8. Payment Information

Our website’s service request form is not designed to collect or process credit card information.

If online payment functionality is introduced, payments may be processed through an authorized third-party payment provider.

Customers may be directed to a secure payment platform to complete their transactions.

Payment processing providers maintain their own privacy policies and security practices.

Lab Automation Associates does not require customers to submit payment card numbers or security codes through the website’s service request form.

9. Data Security

We take reasonable administrative and technical measures to protect information submitted through our website.

These measures may include:

  • Secure website connections using SSL/TLS encryption

  • Website security monitoring

  • Restricted administrative access

  • Routine website maintenance

  • Website backups

  • Appropriate safeguards for stored information

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure.

We cannot guarantee absolute security against unauthorized access, disclosure, alteration, or loss.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Respond to inquiries and service requests

  • Maintain customer and service records

  • Fulfill business obligations

  • Resolve disputes

  • Comply with applicable legal requirements

  • Protect legitimate business interests

Retention periods may vary depending on the type of information collected and the purpose for which it is used.

When information is no longer reasonably necessary, we take appropriate steps to delete, securely dispose of, or de-identify it, subject to applicable legal and operational requirements.

11. Your Privacy Choices

Depending on your location and applicable privacy laws, you may have rights regarding the personal information we maintain about you.

These rights may include requesting:

  • Access to personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Information about how personal information is collected and used

  • Restrictions on certain uses or disclosures

To submit a privacy-related request, please contact us using the information provided at the end of this policy.

We may need to verify your identity before fulfilling certain requests.

Some requests may be subject to legal exceptions or record-retention obligations.

12. California Privacy Rights

California Online Privacy Protection Act (CalOPPA)

We provide this Privacy Policy to explain our information collection, use, sharing, and website tracking practices, including for visitors residing in California.

California residents may contact us to request information about personal information they have submitted through our website or to request corrections when appropriate.

California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

California residents may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when these laws apply to the business and the information involved.

Where applicable, these rights include:

Right to Know and Access: Request information about personal information collected, used, or disclosed.

Right to Correct: Request correction of inaccurate personal information.

Right to Delete: Request deletion of certain personal information, subject to applicable exceptions.

Right to Opt Out: Opt out of the sale or sharing of personal information for cross-context behavioral advertising, where applicable.

Right to Limit: Request limits on certain uses and disclosures of sensitive personal information, where applicable.

Right to Non-Discrimination: Receive equal treatment for exercising applicable privacy rights.

Lab Automation Associates does not sell personal information collected through this website or use the website for cross-context behavioral advertising.

California residents may submit privacy requests using the contact information listed below.

We will review and respond to applicable requests in accordance with relevant legal requirements.

California Do Not Track Disclosures

Some web browsers offer a “Do Not Track” setting that communicates a visitor’s preference regarding online tracking.

Our website does not currently respond independently to standard browser Do Not Track signals.

Certain third-party services, including Google Analytics, may collect information about website activity through cookies and related technologies, subject to their own privacy practices.

Where applicable law requires recognition of qualifying opt-out preference signals, such as Global Privacy Control, we will comply with those requirements for covered data processing activities.

California Direct Marketing Disclosures

California residents may have additional rights under California Civil Code Section 1798.83 regarding certain disclosures of personal information to third parties for their direct marketing purposes.

Lab Automation Associates does not disclose personal information collected through this website to third parties for those parties’ independent direct marketing activities.

California residents may contact us with questions regarding these practices.

13. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on the law and its applicability, these rights may include access, correction, deletion, and certain opt-out choices regarding personal information.

We will review applicable requests and respond in accordance with the requirements of the relevant law.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security policies, or content of websites operated by other organizations.

We encourage visitors to review the privacy policies of any third-party websites they access.

15. Children’s Privacy

Our website is intended for businesses, laboratory professionals, and individuals seeking laboratory automation services.

It is not directed toward children under the age of 16.

We do not knowingly solicit or collect personal information from children through our website.

If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to address the situation.

16. International Visitors

Lab Automation Associates is based in the United States and provides services primarily throughout the United States, with additional services available in Canada and Mexico by arrangement.

Information submitted through our website may be processed or stored in the United States or other locations where our authorized service providers operate.

Visitors accessing our website from outside the United States acknowledge that applicable privacy and data protection laws may differ from those in their country of residence.

We will comply with applicable requirements governing the processing and transfer of personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, or applicable laws.

Any updates will be posted on this page with a revised “Last Updated” date.

We encourage visitors to review this page periodically.

Material changes will be communicated through the website or other appropriate methods when required by law.

18. Contact Information

If you have questions about this Privacy Policy, the information collected through our website, or your privacy rights, please contact:

Lab Automation Associates

2390 E Camelback Rd, Suite 130
Phoenix, AZ 85016-3448
United States

Email: [email protected]

You may also contact us through the Contact page on this website.

We will review privacy-related inquiries and respond as appropriate under applicable law.